The cost of delivery is free for purchases above $20 on all local purchases. This applies only to purchases from our webstore (www.entro.com.sg). Purchases below $20 will be subjected to a minimum delivery charge of $3.
Please email us at email@example.com for shipping quotations if you are based overseas. We only ship via DHL for overseas purchases.
When will my order be dispatched?
Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.
We ship orders $100 and below via SingPost (non-tracked) and orders above $100 via Ninja Van/ SingPost (tracked). You may opt-in for tracked delivery if your order is lower than $100, by selecting the appropriate options when checking out (chargeable at $5).
Non-tracked deliveries cannot be tracked and you will only be notified when the order has been shipped out. Tracked deliveries can be tracked and a tracking number will be provided once the order has been shipped out. You may track your orders by entering your tracking number here.
Please take note that orders dispatched by SingPost are usually delivered to customers' maiboxes.
Orders placed between Friday to Sunday will be processed and dispatched on the following Monday.
Delivery may take longer in the following instances:
- Bikes take a little bit longer as we want to ensure they arrive at you in perfect condition, and so will take the time to inspect them before delivery.
- Custom wheel builds will be dispatched as soon as they are built and inspected.
- The availability of one of your order items may have changed from when you purchased – if this is the case, we will contact you to help you find an alternative.
- If it is a Public Holiday.
Typical Delivery Time
Non-tracked Singpost: 3-5 Working Days
Tracked Ninja Van: 2-4 Working Days
Same Day Delivery
We do provide same-day delivery services charged at $25 should you require your items urgently. This service is only available on weekdays (Monday to Friday) except on Public Holidays. Complete and submit your order before 12:00 PM to get your order within the same day. Orders submitted after 12:00 PM will be delivered the following day.
Where is my item?
- For non-tracked delivered orders, it takes about 3-5 working days for the item to reach you. Most orders shipped via SingPost will be diverted to the recipient's mailbox due to COVID-19. Please take note that after the order has been shipped and handed over to SingPost, we are not liable for any lost mail. We recommend that you opt for tracked delivery for a greater piece of mind.
- For tracked delivered orders, a tracking number will be provided when it has been shipped out. Similarly, after the order has been handed over to SingPost, Ninja Van, or other courier providers, we are not liable for any lost item.